{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=658"},"modified":"2020-02-13T08:38:57","modified_gmt":"2020-02-13T08:38:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/denoohra.com\/store\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1494510617612{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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SHOPPING INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Delivery charges for orders from the Online Shop?” tab_id=”1484652030151-41d816a1-ec06″][vc_column_text text_larger=”no”]De Noohra Light Gallery will determine and calculate the shipping cost per order after your purchase and you will be notified about the costs implication. You can decide to pay the shipping cost online or upon delivery of your items.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long will delivery take?” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]We will ensure that your items are shipped out within 24hrs upon confirmation of your payment.<\/p>\n

You may receive your orders within 72hrs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What exactly happens after ordering?” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]We will begin to process your orders as soon possible. One of our representatives may contact you when necessary.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I receive an invoice for my order?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]Yes, you will receive an invoice for every order via email. Please ensure you provide a valid email address during registration.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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PAYMENT INFORMATION<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When the order payment is taken of my bank account?” tab_id=”1″][vc_column_text text_larger=”no”]For every online payment, your account will be debited by our secured payment processor immediately once your payment is successful.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is wishlist?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Wish lists<\/em>\u00a0are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Kindly send us email to sales@denoohra.com or call us on +234.816.527.5614.\u00a0 Our team will respond and guide you on further steps.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]You may cancel your order when the order is still in processing status. Only cancellation request made by the means of sending a request to sales@denoohra.com will be acknowledged.<\/p>\n

If the cancellation request of your order is before your order has been shipped, We will effect a refund.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is “Order Tracking“ in my orders?” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]The Order Tracking\u00a0 provides customers with an easy way to track<\/b> shipments and progress of their orders.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]